Susan Scott is a best-selling author and leadership development architect, who currently runs her own company – Fierce, Inc. ![]() As such, it was possible to obtain a profound and differentiated picture of potential societal answers that incorporate a broad potpourri of possible explanations of how to approach specific CIs, including their use for didactical purposes.The Six Minute Book Summary of The Book, Fierce Conversations, by Susan Scott ![]() In addition, it was attempted to also take account of demographic, cognitive, disciplinary, and functional diversity. To account for these complexities, it was sought to not only look at societal cultures as a source of possible interpretations. This is all the more relevant in view of the dynamic VUCA world where volatile, uncertain, complex and ambiguous situations dominate our digitalized and globalized knowledge society. The findings were then sketched in line with specific cultural theories to verify if prevalent and hard-wired assumptions are still valid at a generation of young born into a globally interconnected world. In a second step, a thematic analysis was conducted to allow for the extraction of subthemes and the creation of a thematic map. At each partner institution, a purposive sample consisting of 33 student participants was asked to elaborate on the CIs and provide possible answers and further introspection of their train of thought. Against the background of the international Erasmus+ project entitled ‘Critical Incidents in Inter-cultural Communication and Promoting Diversity’ five project partner countries, namely the Czech Republic, Finland, Germany, Italy, and Austria have participated in this exploratory study to identify how the respective societal sample may interpret the critical incidents at hand and how they affect their personal and professional growth. For these purposes, two well-defined CIs were chosen that allow for a wide range of possible interpreta-tions. This cross-border contribution seeks to shed light on potential answers and solutions for selected critical incidents (CI) happening to tertiary students during social encounters in various settings. ![]() 7), so as to reduce to a minimum the conflicts and unease caused by the interpersonal revolution and benefit from the many interesting opportunities it reveals. Finally it shall identify possible measures of personal education and growth to help individuals, groups and organisations to constructively manage the change which is taking place, (Ch. 1), then examining some of the spheres most deeply affected by this phenomenon in more detail: relationships between couples, between parents and their children, relations in the scholastic, work and health contexts (Ch. The book starts by focusing on the main causes and the general aspects of the interpersonal revolution (Ch. This book aims to help to fill this gap, linking up some of the different and until now separate approaches and studies on the subject, in the belief that only a holistic vision of the phenomenon will enable us to understand its complex dynamics and thus tackle its deep-rooted, spreading negative repercussions, which involve not only the private sphere but also the other spheres of social life, from schools and teacher-pupil relations to work and its organisation from relations between citizens and institutions to relations among peoples and among nations. At present there is no global analysis of the phenomenon, highlighting causes and consequences, on the contrary, there is indeed no agreement about the fact that this phenomenon can be considered an interpersonal revolution and not, instead, an “emotional revolution” or even only a singular aspect of a more general process of “social and cultural change”. ![]() This book focuses also on other contributing aspects of such phenomenon - from the motivations inspiring the relationship to the rules and ways of communicating which concretise it - aspects relating to the socio-anthropological and psychosocial field and which have as yet been insufficiently explored. Although we are in the midst of an authentic revolution in interpersonal relationships only a few people seem to have grasped its scope, and only some of the aspects of the phenomenon have as yet been highlighted, especially the emotional ones.
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